Privacy is, and has always been, a cornerstone of Crowd Ox and its team. As part of our services, we may receive certain information about you, some of which is personal. We have created this policy to explain:
- What information we collect about you and why we do it;
- Who provides us with this information and when they do it;
- How you can update, receive, and delete this information; and
- How we collect, use, share, disclosure, and protect this information.
This policy went into effect on June 1st, 2018. Last updated on June 1st, 2018
Please also see our Terms of Service for more information on the services we provide. This includes your use of those services and our website.
- To receive an item from our vendor if you backed a project;
- To communicate with you to request information and feedback;
- To process payments through our vendor;
- To improve the quality of and to grow our services; and
- To personalize your experience on our website and through our services.
Sensitive Information. We do not knowingly accept sensitive information and will take reasonable steps under the law to destroy any sensitive information provided to us. Please do not provide us with any sensitive information, such as a social security number, driver’s license, birth date, tax number, identification card, civil registration number, health insurance information, or information about a child.
Project Creator Information. If you created a project on a crowdfunding platform, such as Kickstarter® or Indiegogo®, and have solicited our services for additional assistance, we typically collect and control some or all of the following information about you when you create an account on our website:
- Your full name;
- Your email address;
- Your project information;
- Your billing address;
Project Backer Information. This information is typically collected from the persons or company who created the project and was obtained from you through the prior crowdfunding platform you used. If you backed a project on a prior crowdfunding platform, we typically collect and process some or all of the following information about you:
- Your name or prior crowdfunding platform username;
- Your email address;
- The external identification number used to identify you;
- Which pledge, reward, or perk level you were on and how much you paid; and
- Additional information such as platform survey answers and notes
Payment Information. If we collect your billing address, we may keep it in an invoice for our records on a secure server, which is a protected, electronic filing cabinet that stores all of your information we have collected, our information, and information of others. If we collect your credit card or debit card information, it and your billing address is sent to our vendor to process your payment.
We do not store full credit card or debit card information.
IP Address. Some of the information we collect is identified by a unique Internet Protocol (IP) address, which is a unique number assigned to you by someone else, typically your internet service provider (ISP), such as Verizon® or Comcast®, or through a device, such as a router or modem, that allows you to connect to the Internet. While these numbers may appear to be nothing more than a string of numbers with periods, an IP address has the ability to potentially identify you. For example, in some circumstances, an ISP may be subpoenaed, which is a legal request for information, with such request asking an ISP to identify the account subscriber connected with an IP address that the ISP issued. In response, an ISP, subject to certain rights and responsibilities, may provide an account subscriber’s information, which may include the name, address, and other contact information of an account subscriber. While the likelihood of this circumstance is remote for most IP addresses, we wanted you to at least know why an IP address may be considered personal information as opposed to strictly anonymous information.
As part of our services, we may collect some anonymous information about you. This information is needed to allow us to:
- Improve the quality of and to grow our services; and
- Attempt to fix any issues we or you may have with our services or website.
Cookies. We may collect anonymous information about you through the use of a cookie, which is a small piece of information stored on your computer and accessed by us when you are using our website.
Rejecting Cookies. Most web browsers are initially setup to accept cookies. However, if you prefer, you can set your browser to either notify you when you receive a cookie or to refuse to accept cookies. You should understand that some features of many websites may not function properly if you don’t accept cookies.
Anonymous Information. We may collect some or the following anonymous information about you:
- The operating system you are using, such as Microsoft Windows 10®;
- The web browser you are using to view our website, such as Microsoft Internet Explorer®;
- Your user agent, which helps us identify such things as your operating system and web browser; and
- The uniform resource locator (URL) you are accessing, which tells us the specific web address and certain pages on our website which you are viewing.
INFORMATION OF CHILDREN – ATTENTION PARENTS / GUARDIANS
Our website and services are created for adults over the age of 18. We will not knowingly collect or share any personal information about a child. Anyone under the age of 18 may not use our website or services on their own and may only do so with the permission and involvement of a parent or guardian.
Parents and guardians have the right to review and request that we delete any personal information that we have collected and kept about your child. We deem personal information about a child to be sensitive information, which is information will do not knowingly accept. If you believe that your child has used or attempted to use our website or services, please contact us immediately.
SAFETY OF YOUR INFORMATION
We take certain security measures to help protect your personal information from accidental loss and from unauthorized access, use or disclosure.
Our website may contain links to websites operated by other people or companies that are not controlled by us. We have no responsibility or liability for the policies, activities or content of these other websites. We store your information on a secure server as explained above and we exchange emails in a secure manner and using a secure software. However, we cannot guarantee that unauthorized persons will always be unable to defeat or circumvent our security measures. Therefore, we have additional measures in place to notify us if your information has been accessed by an unauthorized person. If such an event happens, we will take immediate steps to attempt to notify the public.
HOW TO ACCESS, EDIT, TRANSFER, AND DELETE YOUR INFORMATION
Any customer with an account can access and edit some of the information that we have collected about you.
Project Creator. If you have an account on our website, you have the ability to access and edit some of the information we have collected about you. You also have the ability to request that your account be closed as well as request that we delete your information. You finally have the right, if we are able, to have us transfer your information to someone else. Please contact us for more information.
Project Backer. The Project Creator can handle requests of changing or deleting data as their role as a data controller. If you need help finding out which Project Creators to contact, please contact us. In the event that we collected some additional information directly from you, then you may have similar rights to a Project Creator, as identified in the paragraph above. If this is such the case, please contact us for more information.
Information received or collected does not expire or get deleted. This is due to the natural length of the process and the specific services that we provide. We do not control how someone other than ourselves keeps personal information, such as our payment vendor. We do not knowingly delete your personal information, unless requested to do so by the persons or company who provided us with the information or unless you or they do so themselves. Unfortunately, we cannot guarantee that your personal information will not be deleted, lost or changed due to unauthorized access of our website, server, email, or services, or due to other reasons beyond our control, such as failure of our electronic server.
For any other requests or concerns, please contact us.
HOW WE SHARE YOUR INFORMATION
To provide the services you use on this website, we utilize several, third-party companies. This allows our sales, product development and customer service teams to serve our customers’ needs in the best way possible. These services will change from time to time as our company changes and grows. We only provide a small amount of information, or even completely anonymized information, to each of these third-party companies and are careful about only providing what is necessary.
Product Development. These companies or services help us to further develop, diagnose and run the services you are using:
- Amazon Web Services
Customer Success. These companies or services helps us to provide our customers with the highest level of customer service and are here to enhance your experience and our ability to help you:
Social and Sharing. We may share obfuscated or anonymized personal information, which is personal information that we convert to anonymous information, to the following companies or services to help grow and improve the quality of our services:
Exporting and Fulfillment. These companies or services help the project creator to ship and deliver products to their customers:
- Ship Naked
- Standard CSV and Excel Exports
DISCLAIMER. We may also share your personal information or anonymous information as required by law, in a matter of public safety or policy, as needed in connection with the transfer of our business assets (for example, if we are bought by another company), or if we believe in good faith that sharing the information is necessary to protect our rights or property.
Social Media. We market our services and customer projects through various means. This includes social media channels such as Google AdWords, Twitter and Facebook. We may provide these channels with anonymous or obfuscated data for marketing purposes.
Newsletter. We run several email lists with content that is hand crafted by our team, such as our “Best of Crowdfunding”, which highlights different crowdfunding campaigns that we think you may like. You may opt-out of these lists at any time by clicking the unsubscribe link at the bottom of any of the emails. This does not affect the use of our service or the delivery of surveys and information from project creators.